GeoSIM, the specialist international SIM card supplier, has come to the rescue of around 2,000 Canadian travellers using their mobile phones whilst travelling abroad.
GeoSIM has adopted customers of a Vancouver-based company who suspended their roaming SIM card service on 11 January 2012. Customers of the Canadian company would have suffered loss of their mobile phone service and risked losing call credit had GeoSIM not stepped in to help out and keep the service running.
Ed Neal, managing director of Geodesa Limited, who distributes the GeoSIM global SIM card, says: "Everyone knows how inconvenient it is when you are unable to use your mobile. It’s bad enough when this happens at home, but when you are travelling abroad, staying in touch with home and the office is vital. Customers of the Canadian company would have been extremely inconvenienced and would have lost a lot on money had GeoSIM not come to their assistance."
In conjunction with the Canadian company, GeoSIM put in place a process to adopt customers seamlessly allowing users to keep their phone number, call credit and service operational with minimal fuss and disruption.
Ed goes on to say: "We are experienced in this type of situation. Over the last few years GeoSIM has come to the aid of customers of a number of global SIM providers who have either gone out of business or stopped providing the service their customers paid for. In the past six years I have seen a number of global SIM providers come and go. In some cases GeoSIM is able to help out, but not always. It’s difficult for the customer to choose the right company, but in my experience it is often the ‘start ups’ that disappear as quickly as they came on the scene."
In 2010, GeoSIM adopted customers from a German company who ceased trading leaving 1,000 customers without use of their SIM cards.
GeoSIM is a mobile virtual network operator (MVNO) established in 2005. Ed set up the company after he ran up some huge mobile phone bills whilst working overseas in the offshore telecommunications industry. The company was one of the first global SIM card providers and distributes its products and services from its website and through a chain of affiliates, resellers and dealers based in the UK, the US, Cyprus, Lebanon, Nigeria and Israel.
GeoSIM is used by companies and individuals to reduce mobile phone roaming charges by up to 85% for voice, SMS or data calls.