Veson Nautical, a data-driven maritime software provider, won the Innovation Award for Claims Automation in the 2025 Ship Technology Excellence Awards for IMOS X Claims CoCaptain, its artificial intelligence (AI)-enabled claims module within the IMOS freight management platform.
By embedding domain-specific AI, the solution redefines how maritime organizations manage, prioritize, and recover demurrage and non-demurrage claims—making claims handling faster and more accurate, and enabling data-driven decision-making at scale.
Go deeper with GlobalData
Discover B2B Marketing That Performs
Combine business intelligence and editorial excellence to reach engaged professionals across 36 leading media platforms.
AI built for maritime claims, not just adapted to shipping
The core innovation lies in AI that is purpose-built for maritime claims rather than retrofitted from generic tools. IMOS X Claims CoCaptain has been trained on the structure and language of claims documents common to shipping—such as Statements of Facts, laytime clauses, and charter party terms—so it can extract timestamps, classify documents, and reconcile details with the context that claims teams expect. This specificity addresses a recurring bottleneck in the industry: critical information often arrives via unstructured email threads and mixed document formats, forcing analysts to re-enter data and cross-check against voyage records. By parsing emails and linking documents directly to the relevant claim, the system reduces manual handling while preserving a clear audit trail.
The result is greater consistency across laytime calculations and claim narratives, fewer discrepancies to resolve with counterparties, and a stronger basis for negotiation. This approach augments professional judgment rather than replacing it. Analysts retain control over the review and settlement decisions, but with cleaner inputs and less repetitive work.
AI-powered claims management built on IMOS workflows
Embedding AI natively within the claims workflow matters because it directly connects activity to the broader commercial picture. The system continuously monitors live voyage data and contract terms to surface potential claim opportunities earlier—flagging, for example, when port events logged in statement of facts (SOFs) may trigger demurrage under the charter party. It assembles the initial file with suggested laytime calculations and required documents, centralizing intake from both email and on-demand uploads. This helps teams move directly into review rather than spending hours collecting and normalizing inputs.
The shared dashboard view provides visibility across the portfolio, with automated prioritization based on complexity and time sensitivity—a practical advantage when teams face multiple time bars and competing deadlines. Because Claims CoCaptain is part of IMOS, updates synchronize with voyage P&Ls and financial reporting, avoiding duplicate entry and ensuring that commercial decisions reflect the latest operational and contractual data. The integration also helps standardize how claims are prepared and tracked across teams, reducing fragmentation and improving comparability of performance over time.
From manual claims processing to strategic decision-making
In many organizations, claims analysts are constrained by workload: organizing data, reconciling conflicting SOFs, and performing first-pass laytime calculations can cap throughput and delay engagement with counterparties. By automating those steps, IMOS X Claims CoCaptain allows analysts to spend more time testing scenarios against contract provisions, assessing risk allocation across the deal chain, and preparing for negotiation.
The system’s early identification of potential claims helps protect revenue by reducing missed opportunities and late submissions. Standardized, AI-extracted inputs improve accuracy and make claims more defensible, which can shorten resolution cycles and reduce back-and-forth over basic facts. Clients have reported higher efficiency, increased recovery rates, and reduced administrative overhead, indicating that the automation translates into measurable operational gains. For leaders, better visibility into status, urgency, and root causes supports performance tracking and resource allocation—turning the claims function from a reactive cost center into a more predictable, managed process within the commercial operation.
Security, usability, and scale for a regulated, fast-moving market
IMOS X delivers a fast, mobile-friendly experience that fits the daily workflow of claims teams, from email intake to packaged communications with counterparties. The platform’s security posture—supported by SOC 2, ISO 27001, and ISO 27701—aligns with the industry’s rising expectations for data protection and privacy, which is critical given the contractual sensitivity of claims data.
Veson’s long-standing role in demurrage and claims management, including years of handling high-volume, high-value cases within IMOS, informs the design choices behind CoCaptain: features track to established workflows, and automation is applied where it clearly reduces manual effort without obscuring accountability. The broader IMOS ecosystem—spanning voyage operations, financials, analytics, and communication—provides the scale and interoperability needed to integrate claims with day-to-day commercial decisions.
“By embedding AI into the claims settlement workflow—traditionally one of the most time-consuming and error-prone parts of the freight lifecycle—we’re delivering a seamless, end-to-end experience. Now claims specialists and operators can harness smart automation, unified data, and real-time insights to resolve claims faster, more accurately and with full strategic visibility.”
– Chris Pisarkiewicz, Senior Director, Product Marketing
Company Profile
Veson Nautical empowers the global maritime industry to navigate compounding complexity on all sides of the trade. Multi-jurisdictional regulations, geopolitical disruptions, decarbonization, cybersecurity threats, and more are forcing industry participants to recalibrate their risk tolerance. By combining trusted maritime data with built-for-purpose workflows, Veson gives clients the decision-making confidence to manage risk and maximize profit.
With a heritage of innovation and expertise across all maritime related contracts, Veson serves more than 38,000 users across 2,400 companies in more than 100 countries, and is uniquely positioned to enable a decision advantage. Learn more at www.veson.com.
Learn more or request a demo: www.veson.com/claims
Follow us on LinkedIn: https://www.linkedin.com/company/veson-nautical/
