Carnival Cruise Line has opened an advanced operations centre in Miami, Florida, US, to support its fleet of 26 cruise ships.
The Fleet Operations Center (FOC) is equipped with a tracking and data-analysis platform that allows the sharing of real-time information between Carnival ships and specialised shoreside teams.
The 35,000ft² facility has been tailor-made to provide round-the-clock monitoring and support to the Carnival fleet.
It includes a 74ft-long video wall featuring 57 LED screens to display the status of all vessels, including weather, itinerary updates, safety, engine and environmental updates.
FOC will also reflect the status of ports, ships logistics, guest operations and various other functions.
The centre will further assist in the work of cross-functional teams, including technical, nautical, port and guest operations, environmental operations and compliance, as well as occupational safety and technical services.
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Developed in collaboration with Constant Technologies, the FOC also includes a number of conference rooms that are linked through video screens to the main LED wall.
Carnival Cruise Line president Christine Duffy said: “In designing the FOC, we combined best practices from the military, government and industry to achieve a generational leap in facility design, sophisticated technology and utilisation, creating the largest and most advanced fleet operations centre in the industry.
“Nothing is more important than the safety of our guests and crew, and this new facility enhances our already comprehensive approach to safety and operational excellence.”
Carnival also developed custom tools for use and integration into the FOC, including the ‘Neptune’ and ‘Argos’ software applications.
Neptune is designed to capture and offer analytics for dozens of distinct parameters for navigational safety from each ship with an aim to optimise safety, efficiency and overall fleet performance.
Argos is a knowledge management tool, which is capable of constantly harnessing information from thousands of data points and overlaying rules-based decision making, predictive alerting and queuing into one visual dashboard.