Indian Ports Association (IPA) has selected Tech Mahindra as a managed service provider for five major ports at Mumbai, Kolkata, Chennai, Deendayal Port and Paradip Port Trust.
The initiative is expected to support smooth business operations through digital transformation and build an advanced port infrastructure in India.
It also aims to integrate the country’s maritime sector, as well as further accelerate the growth and development of major public sector ports throughout the country.
Among other benefits, the initiative is expected to facilitate faster request processing in delivering services with better turnaround time and reduce the level of manual procedures.
As part of the latest arrangement, Tech Mahindra will serve as the managed service provider for a proposed port enterprise business system (EBS) that will be implemented across the five ports.
The EBS will feature three core components for port operations, standard enterprise resource planning, and auxiliary solutions.
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It will be integrated with the port community system and other port-related applications, as well as enterprise business processes to create an advanced system.
The system will be supported by transparent and simple business processes, and can be measured by clearly defined key performance indicators.
It will be designed to use the latest technology to achieve strategic business objectives and smoothly integrate with existing applications and devices.
EBS is expected to make it easier for ports to select systems they want to implement from a range of options.
The process used by the new EBS facilitates a way for new ports to advance their technologies.
Implementation and stabilisation of the project is expected to be carried out over a period of 20 months. Operations and maintenance support will be provided for five years.
In addition, IPA has selected global consultancy services provider Ernst Young to assist in conceptualising the Port-EBS and support the implementation of the system.