Maersk has announced that its new Global Service Centres (GSC) for the Americas Region have opened. The GSC are based in Mexico City, Mexico, and Santos, Brazil which has a dedicated satellite centre.
The functions and disciplines available come from areas such as customer experience, finance, process management, technology, and data/analytics, creating more than 700 new positions in 2023 and a plan to increase to 1,300 positions by 2025.
Mohit Bhatia, head of Maersk’s Global Service Centres, said: “We have consistently prioritised our customers’ and business’ needs and these new centres allow us to take this ambition even further.
“The GSC in the Americas will have many exciting opportunities to reshape the way teams within Maersk work together and create success through collaboration beyond boundaries.”
The Global Service Centres are considered to be a key enabler of Maersk’s integrator strategy. The Maersk GSC delivers customer outcomes and allows for decision making and prioritisation.
Maersk GSC oversees the strategic execution of finance and commercial processes while also partnering with technology teams. There is cross-functional perspective on process design as well.
The centralised setup encourages standardisation as it provides consistency in terms of customer and employee experience.
Last year Maersk’s business grew in Latin America, and now the GSC located in the Americas will provide regional expertise as well as English, Spanish, and Portuguese language support.
Maersk aims to integrate container logistics across all transport modes and simplify and decarbonise supply chains globally.
Farheen Mahmud, head of Maersk’s GSC Americas, said: As part of our transformational journey to become increasingly customer centric, nearshoring some of our key customer processes close to where our customers are is another way of ensuring that we speak the same language as them.
“Alongside, opening our hubs in the thriving cities of Brazil and Mexico filled with deep culture of service excellence will also provide fascinating opportunities to our America´s talent.”