Ferry operator Caledonian MacBrayne (CalMac) has awarded a contract to Worldline to deliver an integrated ticketing system in a bid to enhance the customer experience onboard CalMac services.
Under the initial three-year contract, Worldline will partner with Hogia to provide a modern ticketing system in support of lifeline ferry services on the west coast of Scotland.
CalMac managing director Martin Dorchester said: “The two companies selected to work with us have unrivalled experience in this field providing between them similar services for a host of rail and ferry operators both in the UK and overseas, and we are sure all of our customers will find the new systems easy to use and greatly enhance their experience of travelling with us.”
Scottish Government Transport Minister Keith Brown said: “The award of this contract is excellent news, as it brings CalMac another step closer to delivering a state-of-the-art ticketing and booking system that will provide real benefits to ferry passengers.
“The system will make it quicker and easier for travellers to make bookings and reservations, and will allow smart ticketing technology to be rolled out in the future.”
CalMac’s parent company David MacBrayne awarded the contract to allow the use of technology by CalMac Ferries and Argyll Ferries services and other future ferry services.
Currently, Worldline provides similar services to rail companies across Scotland, England and Europe.
Hogia provides ferry reservation and ticketing systems to ferry companies worldwide including, Red Funnel in the UK, Destination Gotland in Sweden and Wagenborg Passenger Services in the Netherlands.